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IVR Last modified: Tuesday, December 19, 2006
Short for interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to. For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone. Sponsored listings Cisco IVR Systems - Easily & Efficiently Retrieve Voice And Data With Cisco's Voice Portal. Affordable On-Premise Predictive Dialer - VoiceNet, an award-winning automated dialer platform, has more features and costs less than most competing predictive dialers. aVoice IVR - Interactive Voice Response Customized Solutions - Automate any call center service. Customized IVR solutions for any business application: surveys, order entry, telesales, appointment reminders, etc.		Related Categories Business Computing Electronic Commerce Telecommunications Virtualization Related Terms CRM CTI DTMF EAI EBPP Internet telephony modem TAPI telecommunications telematics TSAPI Shopping IVR Products Compare Products,Prices and Stores Shop by Category: Cartridges and Toners 403 Store Offers Office Supplies 132 Store Offers Removable Media 47 Model Matches