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AHT

Last modified: Wednesday, March 02, 2005

Acronym for Average Hold Time

Average Hold Time, or AHT, refers to the average length of time between the moment a caller finishes dialing and the moment the call is answered or terminated. The formula for measuring AHT is the total call time divided by the amount of calls. To achieve a realistic AHT figure, the ITU recommendation is that the AHT calculation be based on trace samples ranging from 15 to 60 minutes.

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Internet Telephony
Telecommunications

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telecommunications
VoIP
VoWi-Fi

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International Multimedia Teleconferencing Consortium, Inc. (IMTC)
Home page of IMTC, a non-profit corporation dedicated to promoting and facilitating the development and implementation of interoperable multimedia teleconferencing solutions based on open international standards.
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